1. Q: How to be our member?
A: Customer could visit our member website http://www.uutrade.com/user.php?act=register to make a free ID and login into our member sit to check the details of our products. For becoming the free member, our customers just need to register their name, phone number and email address. We will send a confirmation email to you once our member systems got your registration.once registered sucessfully,you can get 10% OFF
2. Q: How to purchase?
A: As a registered member,please login into our member sit to check the details of our products. Second, choose the items which you would like to order and put them in the shopping cart then pay it. non-registered member,please choose the items you like and put them in the shopping cart,then you pay it.
3. Q:Which currency the prices are in at our website?
A:we accpet USD(dollar;),GBP(£),EUR(€),CAD,AUD, please select currency you are available at the website homepage.Can`t find it? please click : http://www.uutrade.com/article.php?id=104
4. Q:How long I could receive my order?
A:Generally,we send the items in 48 hours,and you can receive them in 5-7 working days(there is no shipping on Sunday.)About the shipping cost, please click:http://www.uutrade.com/article.php?id=98
5. Q:Which payment method do you accept?
A:We accept Credit Card,Western Union,or Bank transfer.
6. Q:How can I check the order status?
A:We will email you the tracking number after the shipment effected, and you could check the order in the express company website in the following 2 or 3 days. We are afraid that some of our emails will be blocked by your server sometimes and you will not be able to get the tracking number. Please feel free to contact us and tell us your questions, We will reply and send the tracking number once we receive your email!
About tracking your order,please click:
http://www.uutrade.com/article.php?id=96
7. Q:What shipping method do you use?
A:We usually send the items via EMS(we get the biggest discounts,compared to other express company,it's very cheap).if you want to choose other express method,as like TNT,UPS,FEDEX,please contact us,you only need to pay the fees,and we can arrange the shipment to your wishes.
8. Q:What should I do if I still don't receive my order after the estimated delivery timeframe provided by you?
A:You will have to notify us and we'll investigate the situation for you, followed by working out a replacement solution, whenever necessary. Whatever it is, you have paid us, and we ensure that you will receive your order by any means.
9. Q:Can you ship to an address other than the billing address?
A:sorry,you must fill your correct address and phone number at the address line to guarantee you can receive the items safe and quickly.
10.Q:Do you provide Drop Shipping for Re-sellers and Wholesalers?
A:Yes.
11.Q:You don't have the designer products I am looking for; can you source it for me?
A:You name it, we got it! Unless it does not exist or never been released in our market. Please send a picture of the items you are looking for to uutradesale@hotmail.com .
12.Q:Can I order more than one of each products?
A:You can order as many products as you like, please fill the Order Form available on our website.
13.Q:I've read everything in your FAQ, and still can't find the answer to my question.
A:It's pretty simple, just write to uutradesale@hotmail.com and you'll have your question answered in less than 24 hours time, just as soon as possible.
14.Q:How can I make my own sales?
A:You can host a fashion party either at home, on your very own website or sell at ebay. Please email us at uutradesale@hotmail.com regarding your interest to become a reseller.
15.Q:Why are your prices so low but with good quality?
A:Please do not suspect us since we have a lower price. We are absolutely legal and legitimate, just because we are direct agent.
16.Q:How to continue paying?
A:Please click : http://www.uutrade.com/article.php?id=105
17.Q:Are your brushes made of real hair or synthetic hair?
A:Most of our brushes are made of animal hair, including sable hair, goat hair and horse hair.A few are synthetic hair.
18.Q:How about your items? Are your website legit?
A:The quality is as same as the makeup in MAC store.The difference is just that we only sell online and our price is lower than the ones in mall.You can see the feedback from other customers, please link here http://www.uutrade.com/message.php What they said is the best evidence.
19.Q:I just registered to be a member and i'm really looking forward to placing an order with you guys, i saw that you offered 10% discounts to your members and wondered how that worked. and is it only good for one time or multiple times??
A:You can get the 10% discount automatically!It is effective for multiple times purchasing in future.
20.Q:Why don't some brush sets have any numbers printed on the handles?
A:They are defective brushes from MAC since they were made without numbers,so you can buy real MAC brushes with low price.The 4pc 5pc 7pc 8pc 9pc and 24pc have numbers on the handles.
If you have any other question, you can contact the online service or with email:uutradesale@hotmail.com , service@uutrade.com
Happy shopping!
The UUtrade.com TEAM
UUtrade
2009-11-11
Is the mac make-up real or fake? What about the mac brushes?
Service : they are not real,they are the best replicas.you can google mac cosmetics,you will find how many sellers are doing the business of mac.we are the first one to do the mac,and we have our own factory.we promise all of mac are made of same ingredients and in original package.all the picutres of our site are taken by ourselves.
besides,our cosmetics is very safe.if not ,we will refund directly.
WHEN WILL I RECEIVE MY ORDER OF MAC EYESHADOW
Service : hey,you have not paid your order,please confirm.
What size are your wedding dresses available in?
Service : please provide your size and we can make the dress for you.